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Any equipment failures that impacted or delayed patient care must be reported to the on shift supervisor immediately. If the supervisor is not available, then you should report to the Operations Manager.
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All IT equipment should be reported through the helpdesk at 866.267.9111 or through the GPS Portal in OKTA by clicking the “Report Something Broken to IT” link.
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All EPCR Hardware should be reported through the helpdesk at 866.267.9111 or through the GPS Portal in OKTA by clicking the “Report Something Broken to IT” link.
For password or login issues, the following is the order in which you should contact for help:
A non-complete list of items that would be IT Station Equipment would be:
Any IT related notifications (computers, tablets, phones, computer monitors, vehicle Wi-Fi, internet, printers, etc.) will be ignored.