Telehealth Services With MedExpress

Providing healthcare without an in-person office visit, telehealth is often done via phone or video chat, expanding the benefits of medical care to those who may be unable to travel to their physician’s office. Offering benefits for both patients and providers, telehealth offers access to care for non-emergent conditions and self-management of preexisting conditions. It can also be used for routine monitoring and post-care follow ups, reducing congestion at physician’s offices for healthcare that can be easily conducted virtually. 

Extending beyond a “virtual visit” with your healthcare provider, MedExpress offers TeleMedex. This practice of telemedicine allows you to receive care in the comfort of your home with a paramedic present. Rather than transporting a patient directly to a hospital’s emergency department, TeleMedex involves the patient and paramedic conducting a video call with an advanced care practitioner, with the paramedic providing assistance with assessment, on-site treatment, prescription call in and transportation to the appropriate facility, if necessary.

Derived from a practice of community paramedicine programs, this expanded role in healthcare provided at-risk patients in rural communities with visits from a paramedic to ensure that they were complying with selfcare, nutrition and medication instructions. Helping to reduce unnecessary trips to the emergency department, specially trained emergency medical service providers offer care for the community with management of non-acute illnesses, mental health issues, and chronic care follow up.

During the Covid-19 pandemic, telehealth saw a new purpose and expanded role that is here to stay. Telehealth services provided include emergent and urgent care as well as expanded preventative healthcare to broaden the reach of primary and public health services, which is especially important among an aging or homebound population who may be intimidated by technology and the emergence of virtual healthcare.

Giving a boost to an old-fashioned physican’s house-call with TeleMedex services, paramedics conduct patient assessments and triage as well as other hands-on parts of the exam, including using portable lab devices to complete blood analysis and other lab work before connecting electronically with the physician or advanced care practitioner. Using the information gathered by the paramedic, the physician can then diagnose the patient and direct the paramedic on appropriate care. This collaborative medical model has been successfully used to reduce readmission rates following hospitalizations by addressing the needs of patients in an efficient and proactive way. 

Similar to mobile integrated health programs, these services are able to bring improved health and wellness care and have reduced unnecessary 911 calls and doctor’s office visits. Seeing an increase in application since the onset of the Covid-19 pandemic, the use of telehealth services have expanded to various medical communities. While medical professionals were looking for ways to expand the reach of their practice and provide care for those in rural communities who may not have access to primary care, TeleMedex and telehealth have increased the accessibility of quality medical care for many communities. When preparing for a telehealth or TeleMedex visit, it is important to have access to a phone, smart device, or computer with a webcam, a strong cellular or internet connection, and be located in a well-lit room.

At MedExpress, our services have evolved over the years to meet the changing needs of our community. Providing remote visits with qualified practitioners, our team allows you to obtain quality care without leaving your home. To learn more if this service is right for your specific situation, give us a call to learn more.